I love you so much I'm sharing this with you. Best hack ever.
How To Never Wait On Hold With Your Credit Card Company [Get To Human]
via Consumerist by Ben Popken on 1/7/08
Reader Jamie shares a neat workaround so that she never has to wait on hold with her credit card company. She says that whenever she calls, "I do not use the 800-number on the back of the card. Instead, I use their outside-the-US instructions on the back of the card and call them collect at their regular phone number. When the credit card thinks that they are paying international collect call charges, they do NOT put you on hold - they take your call right away!"
Sorry if this makes you sad, companies, but this what your interminable queue times have driven us to. We're not going to sit in your cattle chutes anymore. You've wasted enough of our time, now we're going to waste your money.